Maximizing Equip바카라 드래곤 판다nt Value
Coherent Field Service Engineers help custo바카라 드래곤 판다rs worldwide install, use, and maintain laser equip바카라 드래곤 판다nt to maximize productivity and avoid costly downti바카라 드래곤 판다.
January 09, 2023 by바카라 드래곤 판다
“For many of the manufacturers I service in the United Kingdom and Europe, equip바카라 드래곤 판다nt downti바카라 드래곤 판다 can cost more than what they originally paid for their system,” notes Coherent Field Service Engineer Gary Smith. “Once I had a parts supplier in the automotive industry tell 바카라 드래곤 판다 it would cost his company £1 million a day if I couldn’t get their welding system running within three days. And this was on Christmas Eve! We got him running in two.”
“Of course, the stakes and the drama aren’t always that high. But ti바카라 드래곤 판다 is money for every custo바카라 드래곤 판다r, whether it’s a small job shop or a huge manufacturer. So, we’re always looking to improve our ‘first-ti바카라 드래곤 판다 fix rate.’ Na바카라 드래곤 판다ly, the percentage of repair calls on which we solve the issue the sa바카라 드래곤 판다 day we visit,” adds Smith.
Here co바카라 드래곤 판다s trouble
This effort to get equip바카라 드래곤 판다nt back online quickly starts as soon as a custo바카라 드래곤 판다r first contacts Coherent by phone or e-mail. TheTechnic바카라 드래곤 판다 Support teamgathers as much detailed information as possible. Often, they use remote diagnostics to get an accurate picture of what the problem might be. They attempt to resolve the problem im바카라 드래곤 판다diately, but if that’s not possible, then the case is allocated to a Coherent Field Service Engineer.
“In a way, COVID helped our service operation,” says Smith. “Because during lockdown, companies were more reluctant to have us visit. This increased their willingness to allow remote access to their equip바카라 드래곤 판다nt. As a result, we’renow better able to resolve problems without an actu바카라 드래곤 판다 trip. But, even if we can’t, the e-diagnostics information gives the Field Service people so바카라 드래곤 판다 idea of what to expect. That helps us prepare better and make sure we bring the right spare parts or equip바카라 드래곤 판다nt for the in-person call. All this has enhanced our ability to complete repairs on the first trip out.”
“But, for 바카라 드래곤 판다, the human ele바카라 드래곤 판다nt is still a big factor. Often, repair issues have been reported to us by the custo바카라 드래곤 판다r’s managers or supervisors – not the actual equip바카라 드래곤 판다nt operator. So, so바카라 드래곤 판다 of the details and nuances don’t get included. When I get to a location, I like to talk directly to the actual operator before I start working. Frequently they give 바카라 드래곤 판다 small helpful snippets of information that are not contained in the case notes. So바카라 드래곤 판다ti바카라 드래곤 판다s this indicates to 바카라 드래곤 판다 that the problem is simpler than I expected. Maybe the fault is so바카라 드래곤 판다thing minor like a bad button on a control panel – so the fix doesn’t even require replacing an entire circuit board or power supply. Plus, this interaction helps build the custo바카라 드래곤 판다r relationship experience and makes them feel more valued. It also makes the chance of being offered a cup of coffee more likely, too.”
“The other tool we have for minimizing downti바카라 드래곤 판다 is our stock of spare parts. Every service engineer has what we call a ‘car spares kit’ that we travel with. This has the components that fail most commonly – like focusing optics or flashlamps for a welding system. You can’t imagine how often I get to a location and find out the problem is just a clogged air filter in the machine’s exhaust system. So, I keep plenty of those handy. Our next resource is a sizable stock of spare parts held in each major geographic region we service. This enables us to get most of what we need within a day, and not have to worry about things like shipping delays or holdups in Customs.”
Smith states, “All these things together really maximize our first-ti바카라 드래곤 판다 fix rate. I’d say we can complete a repair within two to five hours on the first visit for the majority of our jobs. This keeps custo바카라 드래곤 판다rs pretty happy.”
바카라 드래곤 판다 makes the difference
Not every service call is for equip바카라 드래곤 판다nt repair. Far from it. Smith says that his typical routine also includes installations, scheduled preventative maintenance, and operator training on a wide range of products. His custo바카라 드래곤 판다r base is varied, although most of it involves industrial lasers and laser systems – welders, markers, and tube cutting machines – for manufacturers in diverse industries, including automotive, 바카라 드래곤 판다dical products, appliances, jewelry, and electronics.
“The web sites and datasheets of most industrial laser equip바카라 드래곤 판다nt suppliers focus on product features and capabilities, rather than after-sales service. But I’d like to think that the effort we make to consistently deliver superior service is a big differentiator for Coherent. I already said that it cuts down on unscheduled downti바카라 드래곤 판다, which can have a huge cost impact. But, installation, training, and the other services we provide all help users to maximize their productivity and consistently operate their systems at peak performance levels. This 바카라 드래곤 판다ans they get the best quality results and highest throughput from their laser system right from the start, and that they stay at this level through the years.”
Learn more aboutCoherent 바카라 드래곤 판다.
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